Privacy Policy
Last updated: June 2025
1. Information We Collect
When you place an order with Charm Outfits, we collect personal information including your name, phone number, WhatsApp number, delivery address, and order details. This information is necessary to process and deliver your order.
2. How We Use Your Information
We use your personal information to: process and fulfil your orders; contact you via WhatsApp or phone to confirm orders and delivery; improve our products and services; send you updates about new arrivals and offers (you can opt out at any time).
3. Information Sharing
We do not sell, trade, or transfer your personal information to outside parties. We may share your delivery address with our courier partners solely for the purpose of delivering your order.
4. Data Security
We take reasonable measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure. We encourage you to contact us via WhatsApp for sensitive matters.
5. WhatsApp Communications
When you contact us or order via WhatsApp, your messages are subject to WhatsApp's own privacy policy. We only use your WhatsApp number for order confirmation, support, and occasional promotional messages with your consent.
6. Cookies
Our website may use cookies to enhance your browsing experience. You can choose to disable cookies through your browser settings, though this may affect website functionality.
7. Your Rights
You have the right to access, update, or delete your personal information at any time. Contact us on WhatsApp or email at hello@charmoutfits.lk to exercise these rights.
8. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any significant changes via WhatsApp or our website.
9. Contact Us
If you have questions about this privacy policy, contact us at hello@charmoutfits.lk or WhatsApp 077 279 6994.