Exchange Policy
Exchange Policy
We want you to love your dress. Here's our exchange policy.
3-Day Exchange Window
You have 3 days from the date of delivery to request an exchange. Contact us on WhatsApp with your order details.
Eligible for Exchange
- Wrong size received
- Item received is different from what was ordered
- Defect or manufacturing fault
- Exchange for a different size of the same product
Not Eligible for Exchange
- Items washed, worn, or altered
- Exchange requested after 3 days of delivery
- Sale or discounted items (unless defective)
- Undergarments and accessories
- Items without original tags/packaging
How to Exchange
1
Contact Us
WhatsApp us within 3 days of delivery with your order number and reason for exchange.
2
Send Photos
Share photos of the item to help us process your request quickly.
3
Arrange Return
We'll guide you on how to return the item and confirm the exchange item details.
4
Exchange Dispatched
Once we receive the returned item, your exchange will be dispatched within 2 business days.
Important Notes
- Return shipping cost is covered by Charm Outfits for defective/wrong items only.
- For size exchanges, customer bears return shipping cost.
- Exchanges are subject to stock availability.
- Refunds are not offered — only exchanges.